Shipping & Returns
HOW TO PLACE AN ORDER
Orders can be placed through our website, over the phone and via email. Once you have placed an order with us, we will email you within 24hrs (or next working day) with an order confirmation and additional information relating to your order. Once you have received a confirmation you will have entered into a purchase contract with us.
In the unlikely event that there is a pricing mistake or the goods are no longer available, we will advise you of this. In this case, you will not receive a confirmation email and therefore, there will be no contract between us.
We deliver using a variety of logistics partners depending on the size of the item and destination. While we do everything we can to adhere to delivery times stated, Forest & Clay cannot be held responsible for any delays which are beyond our control. Items are delivered by single drivers to the ground floor of your property only. Please contact us if you need a different level of service. Please be advised that levels and types of service will vary according to the country of destination. Our products are quality checked before leaving our studios in perfect condition but please inspect your good on arrival and do not sign for them unless you are certain that
they have arrived in good condition. If you are unable to check the contents on arrival please specify that you have inspected the box only (remark on its condition if possible) and please check goods within 24 hours. If you sign for the good and they turn out to have been damaged the transport company will not assume liability. In order to keep your goods in the best condition possible during transit, they are carefully packaged to avoid damage. It is essential you keep the packaging until you are 100% satisfied with your order. If you wish to return your order for any reason we can only accept the products if returned in their original packaging. It is also essential to keep the packaging until you are 100% satisfied with the order because in case of damage the delivery company will need to inspect the packaging.
Delivery company disclaimer:
Please be aware that although our delivery drivers take every care when delivering your products, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in process. It is your responsibility to take every care to cover any carpets or furniture and remove any valuables, including pictures, from the delivery area.
Delivery charges and surcharges apply.
If you need information on the weight of the items, please contact us at
Return & Exchange Policy
When you purchase an item that is in stock (i.e. not made to order) you have the right to cancel your contract and return items to us up to 7 days after delivery subject to the conditions below.
If you wish to cancel your order you must do so in writing, either by email at: firstname.lastname@example.org
We work hard to ensure your goods arrive in a perfect condition. However, if you should find any problem with your order, please contact us at email@example.com
Please do not attempt to fix the problem yourself, contact us first. We are unable to accept any goods back if changes have been made, as it will invalidate the manufacturer’s warranty.
If you request a refund, we will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods (unless they are faulty or damaged). The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value. Any products returned should be unused and in their original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging. It is the customer’s responsibility to ensure that all measurements of furniture purchased are checked to ensure accessibility. Any item of furniture that we are unable to deliver as a result of problems involving access that were not mentioned in writing at the time of order will not be refunded.
For non-stock items (i.e. items that are made to order on a typical 2-6 week lead time), there will be no charge for cancellation or amendments to orders if notification is received in writing within three days of placing the original order. All amendments to orders must be notified in writing by email at firstname.lastname@example.org
We will not be able to refund any payment after that time. Furniture made to order (either standard size, custom and/or bespoke) may only be returned for a full refund or exchanged in the unlikely event of items being found to be faulty. For security reasons, refunds are given by the same method that the original payment was made by.
This cancellation policy does not affect your statutory rights.
The product(s) you receive may vary slightly from the product(s) photograph due to the nature of all Forest & Clay products being 100% handmade. Please understand that all Forest & Clay products
are handmade and by nature have imperfections. Although we are thorough, there are inconsistencies based on the creative nature, each item will look different from the next.
We supply high-quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing. Wood warpage, shrinkage, and dimensional changes: Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.
We purchase and supply furniture grade wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.
Forest & Clay are conscious about our planet so we use biodegradable bubble wrap, recycled cardboard and recyclable packaging. Where you can, please reuse these materials, recycle the others and remove any packaging tape from cardboard.